Frequently Ask Questions

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Frequently Asked Questions

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To use the dialer, you will need a softphone. We will be using  an old version of Zoipher, it's free and the version we'd like you to download and install on your computer works great with the dialer so take note, DON'T use the newer versions.

Please download Zoiper and TeamViewer from the links below.

TeamViewer is a remote desktop control software utilities. This allows our tech support team to connect directly to an agent's computer and perform tasks as if the agent was present at the computers keyboard.

Tech support will sometimes require the client to install TeamViewer for troubleshooting or for certain setup procedures if the agent is unable to.

TeamViewer is optional and will only be used for support purposes.